Handstand Panda Co., Limited (registered in Hong Kong, China, hereinafter "we", "us") respects and protects your personal data in accordance with applicable law. This policy explains how we collect, use, store and disclose your personal information.
1. Information We Collect
- Account data: name, email, phone number, shipping address;
- Transaction data: order history, payment status, refund records;
- Device and log data: IP address, browser type, access time;
- Language preference: your chosen service language (Spanish, Portuguese, English, Traditional Chinese or Simplified Chinese).
2. How We Use Information
We use the above information to process orders and delivery, provide customer support, improve the platform, prevent fraud and comply with legal obligations.
3. Information Sharing
We share information only where necessary with: merchants (shipping and fulfilment data only), logistics providers, payment institutions, and regulators as required by law. We never sell your personal information to unrelated third parties.
4. Storage and Security
Data is stored in systems with industry-standard encryption and access controls. We take reasonable measures to prevent loss, misuse or unauthorized access.
5. Data Retention
We retain personal data only as long as necessary for the purposes described in this policy, after which it is deleted or anonymized.
6. Your Rights
You may access, correct, export or delete your personal data, and may withdraw consent. Send requests to xccy9822@163.com; we respond within 30 days.
7. Cookies
We use cookies and similar technologies to remember language preferences, maintain sessions and analyze traffic. You can manage cookies in your browser settings.
8. Policy Updates
This policy may be updated from time to time. Material changes will be announced on this page. Continued use constitutes consent to the updated policy.